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Stay Safe Online.

We care about our customers and the security of their accounts.  If you believe you are a victim of fraud, notify your bank immediately.  If you are a Citizens Bank customer, we will work with you to identify and make appropriate corrections to your account and help to protect you against future fraud.
The following information is provided with the intention of helping to further protect you against possible fraud attempts. We strongly encourage all customers to implement the following "best practices." This is especially important to business online banking users because Regulation E protections related to electronic funds transfers are limited to consumers.

Best Practices for Your Computer Setup

TIP: It is strongly recommended that computers used by businesses for online banking be restricted to use for that purpose only. All security measures should be implemented and Internet surfing to any sites other than business banking sites prohibited. Business online banking users should also perform a periodic risk assessment of their online banking practices including, but not limited to, electronically initiated ACH and Wire transactions.

Best Practices for Selecting Appropriate Security Tools

Best Practices for Online Banking

REMEMBER: It is strongly recommended that computers used by businesses for online banking be restricted to use for that purpose only. All security measures should be implemented and Internet surfing to any sites other than business banking sites prohibited. Business online banking users should also perform a periodic risk assessment of their online banking practices including, but not limited to, electronically initiated ACH and Wire transactions.

Best Practices for Creating Strong Passwords

Best Practices for Safer Email

TIP: If your bank sends e-mail to your e-mail address; it should always include a personal or account identifier. Any links included should be to the bank's web site information page, not directly to a page that requires log-in credentials or personal information.

REMEMBER: No one at your bank should ever email you to ask for your personal confidential information or for your account or password information.

Phishing & Spoofing

Phishing scams use email messages which urge you to click on a link within the message to update
personal information. This link then takes you to a “spoofed” website which is designed to
look like the bank’s legitimate site.

To prevent phishing: